Shipping and Returns
Shipping
SHIPPING & DELIVERY POLICY
Last updated August 3, 2023
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. Tail Rings prefers using UPS and USPS to ship our products. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
We offer free standard shipping on orders of $50 and over. Expedited shipping for orders over $50 is available and subject to the fees imposed by UPS or the USPS.
We will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only.
Once your order is placed, we will make every effort to ensure your order is delivered as quickly as possible.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
WHAT HAPPENS IF MY ORDER IS DELAYED?
In the event an item may have extended shipping times, that will be noted on the product information page. If, for some reason, any product is delayed in shipping when not normally expected, that will be communicated to you. Questions or concerns regarding these types of scenarios can be sent to customerservice@tailrings.com, or through the contact page at https://tailrings.com/pages/contact. Please include your order number and any other pertinent information.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://tailrings.com/blogs/faqs/orders-shipping-or-returns#Returns.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: customerservice@tailrings.com
Contact form: https://tailrings.com/pages/contact
RETURN POLICY
Last updated August 3, 2023
Thank you for your purchase! If you are not satisfied with your purchase for any reason, you may return it to us for a full refund (minus shipping costs). Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within ten business (10) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
There are two methods to which you may make returns.
- Email:
To return an item, you will need to obtain a Return Merchandise Authorization (RMA) number.
Please reply to the original order confirmation email. It is important to note the reason for the return. If the item is defective in some way, we don't want to take the chance of it being sent to another buyer.
If you no longer have the original order confirmation email, then send a new email to customerservice@tailrings.com with the following information.
- The reason for the return (damaged product, incorrect size, no longer needed, etc...)
- The order number (if you have it)
- The product name (ideally this will match the product name as listed on the Tail Rings website)
- The email used to make the original order
- Your name and shipping address
- The approximate date the order was made
After receiving an RMA number, place the item securely in its original packaging with the email from Tail Rings containing the RMA (or write the RMA number on a piece of paper) taped to the item. This will help Tail Rings identify your return and expediate refunding your money. Mail your return to the following address:
Tail Rings
Attn: Returns
RMA # {include RMA number here}
9641 Garfield Ave S.
Suite 201005
Minneapolis, MN 55420
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
- Self-service return:
Go to Tail Rings Self-Service Returns to use the automated return process.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCHANGES
As of the date on this policy, Tail Rings does not offer an exchange policy. It is best to return the item in question and simply order a new item in the desired configuration.
EXCEPTIONS
The following items cannot be returned:
● Clearance items
● Open-box purchases
● Items damaged after arrival
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
customerservice@tailrings.com